An individual claiming to become some time Warner line specialist is spilling ways on Reddit.
Hours Warner wire, the second-largest provider of TV and online sites across the nation, informed crystal that it is exploring the postings. “We’re unable to examine if the person is really a present or original employee,” a spokesman mentioned.
Reddit individual cableguy_the moving an “Ask me personally items” (AMA) line, submitting footage of his identification document banner and consistent as proposed proof of his or her task. Their answers to the issues arriving are extremely genuine. These are some parts (typos saved).
On Comcast’s pending order time Warner wire:
We desire the merger since newest party in charge is the evil in recent history. Many acquiring shot considering not possible performance metrics. All of the electric power continues presented to client service repetitions and stripped from your people who truly browse the homes and correct problems . It’s in pretty bad shape plus the company is now being work like shit IMHO [in simple very humble viewpoint].
In the tension between professionals and customer care associates:
Yea client care representatives and specialists is preventing a combat that no-one sees. Most of us hate all of them, they despise all of us. The two determine customers the thing is the equipment once it rarely happens to be. You tell visitors to just pay no attention to the particular person of the cell states because it is likely that very high, they have never bound a residence, installed a drop or corrected cable.
On what’s actually completely wrong along with your relationship:
dont think 50per cent of precisely what the associate regarding the phone lets you know. Merely schedule the computer. Leave him or her run. He’s carried this out previously. The representative only feedback phones. it is rarely the device resulting in the concern.
In the secret of getting best assist:
Any time a technical happens ,ask for his managers multitude. Simply tell him its not to lose him or her but to elevate a concern. He may label his or her sup ensure its great but that will help.
On what’s stopping a lot faster internet downloading rates:
In all honesty, basic analog cable tv. It does take upwards sooo a lot of data transfer . 1 station per frequency vs connecting many frequencies to produce 8 passage for a downstream and 4 for an upstream . Even as run 100percent digital tv.. Web are certain to get a lot quicker. Also obstruction. If you are living around a college it is any outcome . Grandmother would use this model 15 meg for email and browsing but youthful Johnny college or university boy sucks up the data transfer in your neighborhood making use of netflix and torrenting and gaming. So far these people shell out alike. IMHO what would deal with however this is capping data and offering folks uncapped pace.
On precisely why splitting your wire association try a bad idea:
Installing a splitter to simply attenuate the signal is really stupid all of us even have issues called attenuators which do this without adding needless splitter. Yet it is true that a lot of indication is just as worst as deficiency of we call that distortion
On whether this Reddit AMA will cost him his own tasks:
I would end up being fired contingent that catches myself. I might also get an extra the so hard to share with with all the option this provider is currently planned.
Regarding how Wi-Fi tells are untrustworthy, might getting vanquished by opportunities and walls:
Indeed very true. Plaster wall space specifically.Solid lumber entrances, in a garage whenever device belongs to next ground or the other way around. Wireless happens to be a fickle monster.
On the “broken” line modem:
Yea we find out this a great deal. I would state in confirmed season I’d claim 5per cent for the modems We Source switched happened to be really defective. You carry out lots of canine and pony series and merely exchange it in any event. The issue is usually maybe not equipment connected. Modems either jobs or these people dont. There’s extremely little in-between. Simply easy devices. We have show clients using this notebook anything employed perfectly, next change to the company’s equipment and everything visits shit. The two nevertheless require a unique modem..Its insanity.
